Payment methods
The following payment methods are available:
【Credit card payment or Paypal】
About the specification of shipping and delivery date
If the stock is available, we will ship within 3 business days after payment is completed. If you are in a hurry to get delivered, please contact us directly by email or phone.
About defective products or return policies
Please make sure to check the item as soon as the package is delivered.
Even though we are making every effort to maintain our commitment to the highest quality standards in our products, please contact us within 4 days after the arrival of the product by e-mail in case of the following:
- If the ordered product is missing.
- If the product is remarkably dirty.
- If the received item is different from the ordered one.
- If the product is damaged
(An accident investigation will be conducted under the presence of the delivery company.)
We will send the same or a substitute item, only for unopened or unused items.
We do not accept product returns or exchanges for customer’s convenience (eg: change of mind).
If any of the following applies, please note that we cannot accept return or exchange regardless of the reason.
- If the specified period has been exceeded.
- If the product is returned without prior notification.
- If the product is returned without our permission.
- If the package is opened and product used.
- If there is evidence that the package has been opened and product used.
- In the case of return by a delivery method other than EMS.
Others
※The decision of non-defective or defective item shall be made by Tabinokiseki’s own discretion.
※Due to the nature of the product, we may not accept returns.
※Depending on the content of your request, we may not accept it.
About shipping method and its fee
【All items are shipped from Japan.】
The shipping will be arranged by EMS (Express Mail Service)
※Customs duty must be paid by the customer.
Price list:
■Zone 1 China,Korea,Taiwan
Up to 500g 1,450JPY■Zone 2 Asia (excluding China,Korea,Taiwan)
Up to 500g 1,900JPY■Zone 3 Oceania, Canada, Mexico, Middle East, Europe
Up to 500g 3,150JPY■Zone 4 United States (including overseas territories such as Guam)
Up to 500g 3,900JPY■Zone 5 Central and South America (excluding Mexico) and Africa
Up to 500g 3,600JPYInsurance will be compensated until 20,000 yen.
Protection of privacy
- Your personal information is safely managed and stored with responsibility, and it is never transferred or provided to a third party.
- Your personal information is only used for shipping and internal management service.
- In case it becomes necessary to use other than the reason above, we promise to verify the consent of the customer by clarifying the purpose of use.
Obviously, we do not use outside the customer’s agreement.
